Course Contents
- Language forms and functions for workplace spoken interaction
- Engaging in small talks
- Giving personal information about present and past circumstances/activities
- Describing routines
- Expressing ability and inability
- Describing future plans
- Expressing likes and dislikes
- Describing people, objects and places
- Expressing simple comparisons
- Asking for information (e.g simple questions about everyday life)
- Asking for clarification
- Responding to requests for clarification
- Making presentations
- Expressing opinions
- Negotiating
- Complaining
- Problem-solving
- Interpersonal Communication
- One to one communication
- Group communication
- Tone
- Interpersonal communication styles
- Confidence building
- Problem solving skills
- Negotiation skills
- Decision making skills
- Considerations for Professional Interaction
- Attitudes and behaviour
- Demeanor
- Reliability
- Accountability
- Competence
- Ethics
- Etiquette
- Politeness
- Respecting and acknowledging positions
- Praising and congratulating
- Respecting other people
- Apologising for mistakes
- Cultural competence for interaction
- Ways to become culturally competent
- Understanding the dynamics of cultural differences
- Value diversity
- Embrace differences
- Adapt to diversity
- Being respectful of race, gender, religion
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